Terms of service

Terms of Service

Last updated: September 15, 2026

Welcome to Clevora. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

1. General

Clevora operates this online store and provides the products and services available through our website.

By placing an order with us, you confirm that the information you provide is accurate and that you are authorized to use the delivery information provided.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and availability displayed on our website are accurate.

Product colours, appearance, packaging, and specifications may vary slightly from images displayed online.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time.

3. Orders

When you place an order, you are making a request to purchase the selected products.

An order is subject to confirmation and availability.

We reserve the right to refuse, cancel, or limit an order where necessary, including where we suspect fraudulent activity, incorrect information, or an inability to fulfil the order.

4. Cash on Delivery

Clevora may offer Cash on Delivery (COD) for eligible orders.

For COD orders, payment is made to the delivery driver when the order arrives.

Customers should have the exact order amount available when the delivery is attempted.

By placing a COD order, you agree to accept the order and pay the stated amount upon delivery.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

5. Pricing and Currency

Prices displayed on our website are the prices applicable to the selected market at the time of purchase.

We reserve the right to change prices, promotions, discounts, or product availability without prior notice.

Any applicable delivery charges will be displayed during checkout. Where free delivery is advertised, the applicable delivery charge will be shown as zero.

6. Delivery

Orders are fulfilled and delivered through our fulfilment and logistics partners.

Estimated delivery times are provided as guidance and may vary due to factors outside our control, including courier delays, weather, customs procedures, incorrect delivery information, or unsuccessful delivery attempts.

Customers are responsible for providing accurate delivery information and being available to receive their COD order.

7. Returns, Cancellations and Refunds

Returns, cancellations, and refunds are handled in accordance with our Return and Cancellation Policy.

Customers should contact Clevora as soon as possible if they wish to cancel an order or report a damaged, defective, incorrect, or otherwise eligible product.

8. Prohibited Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.

You must not attempt to gain unauthorized access to our website, systems, accounts, or data.

9. Intellectual Property

All content on the Clevora website, including text, graphics, logos, product descriptions, images, and other materials, is owned by or licensed to Clevora unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission.

10. Third-Party Services

Our store may use third-party services, including Shopify, fulfilment providers, courier companies, payment services, analytics services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Clevora will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, customs delays, service interruptions, inaccurate customer information, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Contact

If you have questions about these Terms of Service, your order, or our policies, please contact Clevora through the contact details provided on our website.