Privacy policy

Privacy Policy

Last updated: September 15, 2026

We respect your privacy and are committed to protecting the personal information you provide when you use our website and purchase our products.

Information We Collect

When you place an order, we may collect information such as:

  • Full name
  • Billing and delivery address
  • Phone number
  • Email address
  • Order and product details
  • Payment or transaction information
  • Information you provide when contacting our customer support team

We may also automatically receive certain technical information when you browse our website, such as your device type, browser, IP address, and information about how you interact with our website.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Contact you regarding your order
  • Provide customer support
  • Process refunds, returns, cancellations, or other requests
  • Prevent fraud and protect the security of our website
  • Improve our products, services, and website
  • Comply with applicable legal and regulatory requirements

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Shopify, which provides our ecommerce platform
  • Our fulfilment and delivery partners, including Arabia Dropship, where necessary to process and deliver your order
  • Payment or financial service providers where applicable
  • Technology, analytics, customer-support, or other service providers that assist us in operating our business
  • Government authorities or other parties where required by law

We only share information that is reasonably necessary for the relevant service or legal requirement.

Cash on Delivery

Our store may offer Cash on Delivery. When you place a COD order, the information necessary to fulfil and deliver the order may be shared with our fulfilment and courier partners so that the order can be confirmed, delivered, and the COD payment collected.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Third-party services used by our store may also use cookies or similar technologies in accordance with their own privacy policies.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may contact us if you wish to make a privacy-related request.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.