سياسة الاسترجاع
Returns & Cancellations
We want you to be satisfied with your purchase. If you need to return an item or cancel an order, please contact our customer support team as soon as possible with your order number and reason for the request.
Order Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been dispatched or handed to the courier, cancellation may no longer be possible and the order may need to be handled as a return.
Because our orders are fulfilled through our delivery and fulfilment partner, cancellation and return requests are subject to fulfilment and courier status.
Returns
If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, contact us as soon as possible after receiving your order.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs or video where appropriate
We will review the request and provide instructions if the return is approved.
Returned products may be inspected before a refund or other resolution is approved. Items must be returned in an acceptable condition and with their original packaging where applicable.
Refunds
If a return is approved and a refund is applicable, we will process the refund according to the outcome of the return assessment and the payment method used.
For Cash on Delivery orders, no payment is taken online at checkout. Any approved refund or reimbursement will be handled separately by our support team.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene requirements, use, damage caused by the customer, or other applicable restrictions. We will advise you if an item falls into this category.
Contact
For any cancellation or return request, please contact our customer support team and include your order number so we can assist you.